Terms and Conditions

OVERVIEW

Welcome to ApexGrid Tickets! The terms "we", "us", and "our" refer to ApexGrid Tickets. ApexGrid Tickets operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). ApexGrid Tickets is hosted independently, while our secure checkout processing is handled by Shopify to enable us to provide the Services to you.

The following terms and conditions, along with any policies mentioned herein (these "Terms and Conditions" or "Terms"), describe your rights and obligations when using the Services.

Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting or using our Services or interacting with our Services, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing the products and services offered by us, you may be asked to provide certain information, such as your email address, billing, payment, and delivery information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for the security of your login credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any third party.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online stores. However, please note that event details or ticket formats may differ depending on the type of device you use to access the store, as well as your device's settings and configuration.

We do not warrant that the appearance, details, or quality of any tickets or events purchased by you will meet your expectations or match the illustrations or representations in our online stores.

All descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any ticket offering at any time and to limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. ApexGrid Tickets reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not accepted until ApexGrid Tickets confirms acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as ApexGrid Tickets may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of the order.

The return, cancellation, or exchange of your ticket purchases is subject exclusively to the provisions of our Right of Withdrawal.

You represent and warrant that your purchases are intended for your personal use or the use of your guests and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be listed in your order confirmation email. Unless explicitly stated otherwise, the prices quoted do not include taxes, handling fees, or applicable online delivery charges.

The prices stated in our online stores may differ from prices in other shops operated by third parties. We may from time to time offer promotions in connection with our Services that may affect pricing and are subject to separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account information and other data, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use this credit card for the purchase, (iii) the charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the stated prices, including handling fees and any applicable taxes.

SECTION 5 – ONLINE DELIVERY

We provide digital online delivery for all ticket purchases. Tickets are typically delivered online (via email or your account dashboard) approximately two (2) weeks in advance of the booked event. We are not liable for delivery delays caused by incorrect email addresses, spam filters, email server rejections, or technical issues outside our control. Once the digital tickets have been successfully sent or made available for download, all risk of loss, unauthorized duplication, or transfer passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, texts, advertisements, images, graphics, product reviews, videos, and audio files, as well as their design, selection, and arrangement, are the property of ApexGrid Tickets, its affiliates, or licensors, and are protected by US and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any of the materials on the Services. Except as expressly provided herein, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright, or other intellectual property of ApexGrid Tickets, Shopify, or a third party, or may be construed as granting a license or other right. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by ApexGrid Tickets.

ApexGrid Tickets' names, logos, product and service names, designs, and slogans are trademarks of ApexGrid Tickets or its affiliates or licensors. You must not use these marks without the prior written permission of ApexGrid Tickets. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services. We do not monitor these tools and have no control or influence over them whatsoever.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We assume no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should therefore familiarize yourself with and accept the terms of use of the relevant third-party tools.

We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features shall also be subject to these Terms and Conditions.

SECTION 8 – EXTERNAL LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you access. If you leave the Services to access these third-party materials or websites, you do so at your own risk.

We are not liable for any damages related to your access to external websites or your purchase or use of products, services, resources, or content on external websites. Please review the third party's policies and procedures carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

ApexGrid Tickets is hosted independently, while checkout processing is handled by Shopify to enable secure transactions. All sales and purchases you make in our store are made directly with ApexGrid Tickets. By using the Services, you acknowledge that Shopify's role is limited to checkout processing and that Shopify is not responsible for any aspect of sales between you and ApexGrid Tickets, including any injuries, damages, or losses resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or in connection with your purchases and transactions with ApexGrid Tickets.

SECTION 10 – PRIVACY POLICY

Any personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Since our checkout and certain technical operations are handled via Shopify, Shopify collects and processes personal data regarding your checkout sessions and transactions in order to process your payments safely. Data that you submit to the Services is transmitted and shared with Shopify and third-party providers, who may be located in a country other than your country of residence, in order to provide services to you. For more information on how we, Shopify, and our partners use your personal information, please refer to our Privacy Policy.

SECTION 11 – FEEDBACK

If you send, upload, publish, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, expand, improve, and promote the Services, as well as to fulfill our obligations and exercise our rights under the Terms and Conditions.

You also represent and warrant that: (i) you own or control all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with the submission of your Feedback; and (iii) your Feedback complies with these Terms. We are and shall remain under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party's intellectual property or these Terms and Conditions.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. Furthermore, you agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We assume no responsibility or liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on or within the Services that contains typographical errors, inaccuracies, or omissions that may relate to event descriptions, pricing, promotions, offers, delivery timelines, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, for any of the following purposes: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate another natural or legal person; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm ApexGrid Tickets, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, or misuse the Services; (e) use any robot, spider, scraping tool, data collection or extraction tool, automatic device or process, AI tools (e.g., agentic AI), or automated or manual means to access the Services; or (f) interfere with, circumvent, or manipulate the security or authorization features, the robot exclusion header, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use, authorize, enable, or cause an agent to be used to access, use, or interact with the Services. "Agent" means any software or service that acts autonomously or semi-autonomously on behalf of or under the instruction of a natural or legal person and that can be executed on behalf of or using a person's device without direct supervision.

14.2 No agent may access, use, or interact with the Services unless it identifies itself at all times and acts in strict compliance with the requirements in Section 14.4 below. Furthermore, no agent is permitted to access, use, or interact with the Services if we have requested it to cease accessing, using, or interacting with a Service.

14.3 We may restrict, including through technical measures, whether and how an agent accesses, uses, and interacts with the Services.

14.4 Agents: (i) must indicate in all HTTP/HTTPS requests that the request originates from an agent and disclose the name of the agent by including the following in the User-Agent string of the request: "Agent/[Agent Name]". (ii) must not conceal or obscure the fact that accesses, uses, or interactions originate from an agent, for example by (a) mimicking human behavior and interaction patterns, or (b) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) must respond truthfully to questions or prompts designed to determine whether interactions originate from a human or a computer; (iv) must not bypass or otherwise avoid any measures intended to prevent, restrict, modify, or control whether and how agents access, use, or interact with Shopify Consumer Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections shall survive any termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Salvatorische Klausel, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – WARRANTY DISCLAIMER

The information provided on or through the Services is for general informational purposes only. We make no warranty as to the accuracy, completeness, or usefulness of this information. Any reliance on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

UNLESS EXPRESSLY STATED BY APEXGRID TICKETS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL APEXGRID TICKETS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ApexGrid Tickets, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms and Conditions or the documents incorporated by reference herein, (2) your violation of any applicable law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a delay in notification shall not relieve you of your obligations except to the extent you are materially prejudiced thereby. We may control the defense and settlement of any such claim at your expense, including the selection of counsel, but shall not settle any claim that requires non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You shall cooperate in the defense of any indemnification claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with any policies or operating rules posted by us on this website or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not delegate, assign, or transfer this agreement or your rights and obligations under these Terms without our prior written consent; any such attempt shall be void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the jurisdiction of the federal and state or territorial courts at the registered location of ApexGrid Tickets. You and ApexGrid Tickets consent to the local and personal jurisdiction of such courts.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. By continuing to use or access the Services following the posting of any changes to these Terms and Conditions, you accept those changes.

RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL

We offer a 14-day return policy. This means you have 14 days after receiving your tickets to request a return.

To be eligible for a return, your digital tickets must be unused, uncopied, and in the same condition as when they were delivered to you. You also need the receipt or other proof of purchase.

To initiate a return, you can contact us at office@apexgridtickets.com. Please note that official correspondence should be directed to our business address: ApexGrid Tickets, Untergasse 24 - 28, 65468 Trebur-Geinsheim, Germany.

If your return is accepted, we will provide you with instructions on how the digital tickets will be canceled or invalidated. Tickets sent back without a prior return request will not be accepted.

If you have any questions regarding returns, you can contact us at any time at office@apexgridtickets.com.

Issues and Damages: Please check your ticket order upon delivery (tickets are typically delivered online approximately two weeks in advance of the booked event) and contact us immediately if the tickets are incorrect, invalid, or damaged, so that we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items: Certain items cannot be returned, such as personalized event tickets, special event orders, promotional items, and vouchers. Please contact us if you have questions or concerns about a specific ticket. We cannot accept returns on sale items or gift vouchers.

Exchanges: Returning your current tickets is the fastest way to get the tickets you want. Once the return is accepted, you can purchase the new tickets in a separate transaction.

European Union – 14-Day Right of Withdrawal: Notwithstanding the above, if your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the tickets must be unused and in the same condition as when received. You also need the receipt or other proof of purchase.

Refunds: We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at office@apexgridtickets.com.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at office@apexgridtickets.com.

Our contact information is posted below:

Commercial name: ApexGrid Tickets

Business name: Tomas Novak

office@apexgridtickets.com

Untergasse 24 - 28

65468 Trebur-Geinsheim

+39 3935 120511

HRB 120595

DE287640075